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GMMI is an international assistance and cost containment organization that is looking for dedicated new talents. If you are willing to be part of a team in a fast paced, multi-cultural environment, and can adapt and learn new things quickly – you might be the right candidate for us.

We are looking for full time Receptionist to join our Assistance team.  He/She is responsible for cohesiveness, efficiency and quality assurance of telephone switchboard and front desk duties and he/she also provides support to the Client Services Department.

Primary Role & Responsibilities:

  • Answering calls in a clear, polite speaking voice.  Provides the requested information and has the ability to direct the caller to the appropriate person.
  • Greets and announces visitors to GMMI.  When needed, assists in making arrangements for visitors
  • Support Assistant Coordinators with opening and documenting new back end cases and forwarding claims for scanning-or if needed-fwd. statements to Claims Support Team
  • Monitor morning mail that is received daily
  • Sorting mail for distribution between offices on 2. and 3. floor
  • Distribute 3.floor mail according to addressee
  • Ensures adequate office supplies are available for general use.  Includes GMMI customized stationery and toner for printer in copy room.
  • Keeps supply list and GMMI vendor contact list updated.
  • Coordinates with the Director of Assistance to ensure continuous telephone coverage during work and lunch hours.
  • Documents and distributes all incoming faxes on the claims & International fax.
  • Handles NY Pool Payments/Registration for all Accounts
  • Retrieves medical records on UHI website
  • Other duties as assigned by Director for Assistance, Client Services & Quality Assurance Manager or Assistance Supervisor

Client Services Support Tasks include but are not limited to:

  • Generate and fax/e-mail VOB to providers and patients
  • Generate and e-mail new case notifications to clients
  • Generate, mail or fax Information Request Letters
  • Document and electronically scan medical records, ROI and client notifications received by fax or e-mail into patient’s file (VCC)
  • Forward medical records to Medical Department or carrier
  • Generate and e-mail Client Specific Fax


Minimum Knowledge, Skills and Abilities:

Prior experience reception/front desk duties
Ability to manage and prioritize multiple tasks. 
Excellent interpersonal skills necessary to interact positively with clients, providers and professional staff
Must represent the organization in a professional and knowledgeable manner
Basic Computer skills

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