View Our Website View All Jobs

Lean Navigator

POSITION SUMMARY

The Lean Navigator is part of the Lean transformation team and is responsible for driving transformation activities during a lean transformation wave. The role will focus on process improvement, operational performance management, team organization & skills, mindsets, culture and customer service. The goal is to improve productivity, quality, satisfaction of both clients and personnel and decrease operating risk, providing tangible benefits to EA organization overall. The approach is based on Lean principles and practices that will be acquired through an intense training program and a “learning-by-doing” approach. Lean navigators will be supported by senior members who will provide leadership and coaching.

EDUCATION, EXPERIENCE AND REQUIREMENTS

Bachelor’s degree or higher from an accredited university

Minimum 3 years of experience at GMMI and/or the in the insurance industry; minimum 5 years of management/project management or leadership experience

Experience with specific business lines, products and functions services a plus;

Prior experience with Lean Principles required

KNOWLEDGE AND SKILLS

  • Demonstrated ability to coach and train –must be able to conduct group and one-on-one training
  • Competent in project management with the ability to manage to tight deadlines
  • Presentation skills to include comfort working in Excel and PowerPoint
  • Communicates effectively, demonstrate solid communication/public speaking skills; clearly articulate difficult subject matters while keeping them simple. Exhibits excellence in written and verbal communication as well as presentation skills
  • Knowledge of Lean or Six Sigma required

KEY POSITION RESPONSIBILITIES (other duties may be assigned): 

  •  Identify and evaluate sources of inefficiency and rework in current processes
  •  Facilitation and Implementation of LEAN across the organization. Assist in forming new value streams, promote accountability and transparency across all levels of organization.  Responsible for multiple initiatives, consistently implementing Lean practices including event facilitation, workshop facilitation, coaching, training, process documentation and analysis. Managing, coaching and supporting a team of 3-4 Lean Navigators
  • Participates as a member of the team in the ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings, fosters strong cohesiveness regarding all major issues, i.e. direction, annual plan, budget, policy changes, etc.  Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the Lean Architect and working with the team in a supportive manner to resolve issues and actively look for ways to reinforce actions needed to achieve synergy within the larger organization.
  • Define optimization levers to improve efficiency and effectiveness
  • Ensure a continuous improvement mindset among the frontline
  • Focus on what clients need and expect
  • Identify ways to improve service quality
  • Support internal capability building at all levels
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.