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Lean Navigator


The Lean Navigator is part of the Lean transformation team and is responsible for driving transformation activities during a lean transformation wave. The role will focus on process improvement, operational performance management, team organization & skills, mindsets, culture and customer service. The goal is to improve productivity, quality, satisfaction of both clients and personnel and decrease operating risk, providing tangible benefits to EA organization overall. The approach is based on Lean principles and practices that will be acquired through an intense training program and a “learning-by-doing” approach. Lean navigators will be supported by senior members who will provide leadership and coaching.


Bachelor’s degree or higher from an accredited university

Minimum 3 years of experience at GMMI and/or the in the insurance industry; minimum 5 years of management/project management or leadership experience

Experience with specific business lines, products and functions services a plus;

Prior experience with Lean Principles required


  • Demonstrated ability to coach and train –must be able to conduct group and one-on-one training
  • Competent in project management with the ability to manage to tight deadlines
  • Presentation skills to include comfort working in Excel and PowerPoint
  • Communicates effectively, demonstrate solid communication/public speaking skills; clearly articulate difficult subject matters while keeping them simple. Exhibits excellence in written and verbal communication as well as presentation skills
  • Knowledge of Lean or Six Sigma required

KEY POSITION RESPONSIBILITIES (other duties may be assigned): 

  •  Identify and evaluate sources of inefficiency and rework in current processes
  •  Facilitation and Implementation of LEAN across the organization. Assist in forming new value streams, promote accountability and transparency across all levels of organization.  Responsible for multiple initiatives, consistently implementing Lean practices including event facilitation, workshop facilitation, coaching, training, process documentation and analysis. Managing, coaching and supporting a team of 3-4 Lean Navigators
  • Participates as a member of the team in the ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings, fosters strong cohesiveness regarding all major issues, i.e. direction, annual plan, budget, policy changes, etc.  Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the Lean Architect and working with the team in a supportive manner to resolve issues and actively look for ways to reinforce actions needed to achieve synergy within the larger organization.
  • Define optimization levers to improve efficiency and effectiveness
  • Ensure a continuous improvement mindset among the frontline
  • Focus on what clients need and expect
  • Identify ways to improve service quality
  • Support internal capability building at all levels
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