Bachelor degree in Computer Science, or a similar field of study is preferred;
Recent certifications in VMWare, Vsphere, networking and Microsoft technologies;
A minimum of seven years of work experience in the IT field required with experience managing a small IT team preferred;
Extensive hands-on application and troubleshooting support experience working with VMWare, vSphere, VMWare Virtual Desktop, Microsoft Hyper-V, Active Directory, Group Policy, Exchange 2010 and later & Sharepoint 2013;
Experience with ITIL, COBIT and PCI-DSS;
Experience with Active Directory, DHCP, DNS, NTP, WSUS platform;
Experience with network and PC operating systems, including Windows 7, 8, Windows server 2003, 2008, 2008 R2, 2012; Windows and SQL Server Failover Cluster Services.
SKILLS & KNOWLEDGE
Knowledge of VMWare, vSphere, and VMWare View virtual desktop platform;
Strong network hardware knowledge base using Cisco and Brocade switches and Sonicwall routers, protocols, Link aggregation, port groups and vLans;
SAN appliances management, DELL, HP, EMC, Nimble;
Scripting knowledge not limited to batch and power shell;
Ability to effectively setup and manage data centers;
Knowledge of applicable data privacy practices and laws are helpful;
Strong understanding of the organization’s goals and objectives are a plus.
KEY POSITION RESPONSIBILITIES (other duties may be assigned)
Acquisition & Deployment
Oversee installation, configuration, maintenance, and troubleshooting of end-user workstations and server hardware, software, and peripheral devices;
Oversee installation, configuration, maintenance and troubleshooting of all switches routers and firewalls in the organization.
Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services;
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Strategy & Planning
Perform network design and capacity planning;
Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery;
Assist with the planning and deployment of infrastructure and security measures;
Design, implement and maintain maintenance plan for all systems on the network;
Recommend, schedule, and perform network improvements, upgrades, and repairs;
Research and maintain up-to-date technical knowledge of VMWare, vSphere and VMWare View virtual desktop, Microsoft Hyper-V platform and provide knowledge and training to team.
Manage, troubleshoot and remedy networking switching and firewall issues.
Manage, troubleshoot and remedy server issues including and not limited to file, print, active directory, DHCP, DNS, WSUS and exchange servers.
Manage, troubleshoot and remedy exchange and other services in Office 365
Manage, troubleshoot and remedy escalated systems and help desk issues;
Manage, create and remove desktop pools, update and maintain desktop base images, manage view persona, roaming profiles, file servers and active directory to ensure VMWare view is operational;
Configure and manage Windows, SQL Server, Network nodes, Active Directory and other services;
Ensure servers, services and their associated operating systems and software are managed and maintain properly;
Ensure management and maintenance of Microsoft Exchange in a data availability and load balancing groups;
Ensure management and maintenance of SharePoint;
Ensure completion of daily operational checklists and take necessary steps to prevent issues;
Implement and maintain comprehensive system and service monitoring using automated tools;
Manage security solutions, anti-virus, and intrusion detection systems;
Manage all network hardware and equipment, including routers, switches, hubs, and UPS;
Ensure network connectivity of all workstations via wired and wireless network;
Administer all equipment, hardware and software upgrades and manage patches for all desktops servers and other devices on the network;
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information;
Administer, audit, and maintain end user accounts, permissions, and access rights;
Perform server and security audits; system backups; recovery and recovery tests;
Monitor and test network performance and provide network performance statistics and reports;
Evaluate, validate, and test changes before putting into production.