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Travel Assistance Coordinator

START THE NEW YEAR WITH A NEW CAREER AT GMMI, INC.!!!

TRAVEL ASSISTANCE COORDINATOR - 4 WEEKS PAID TRAINING PROVIDED!!!

GMMI is an international assistance, cost containment, and travel assistance organization that is looking for dedicated new talents.  If you are willing to be part of a team in a fast paced, multi-cultural environment, and can adapt and learn new things quickly – you might be the candidate for us.

We are looking for full time, 24/7 assistance coordinators for our offices located in Pembroke Pines, FL.  The main responsibilities of the position include, but are not limited to answering customer inquiries related to travel benefits, travel-related emergencies, facilitate domestic and international travel arrangements. Disclose claims information and claims submission instructions for medical and non-medical cases. Understand and manage benefits for different and complex insurance products, Communicate with medical providers to obtain necessary documentation to process claims.

Requirements:

  • Ability to work all shifts including nights and weekends
  • Able to provide an Outstanding Customer service experience
  • Eligible to work in the United States
  • Experience working with Microsoft Office suite
  • Excellent writing skills, as this position requires accuracy with documentation
  • Ability to multi task and work well under pressure

Desirable:

  • One year experience in a customer service or call center environment is preferred
  • Experience in travel, hospitality, and/or medical industry is preferred
  • Knowledge of medical terminology is a plus
  • Medical Travel Assistance Experience is a plus
  • Bilingual is a plus (English and additional language of any kind)

GMMI offers a rich variety of competitive compensation and benefits package including:

  • Company sponsored health, GAP, dental and vision insurance
  • Company sponsored short term and long term disability
  • Generous paid time off
  • 401K with company contribution
  • Tuition reimbursement
  • Multi-cultural, family oriented environment
  • Devotion to people and their development, while providing high achievers opportunities to grow professionally
  • Modern, LEED building centrally located in Broward County, 20 minutes from Dade or Palm Beach County.  Walking distance to top of the line shopping and restaurants
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