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ISO 9001:2015 Quality Assurance Manager


GMMI is an international assistance, cost containment, and travel assistance organization that is looking for dedicated new talents. If you are willing to be part of a team in a fast paced, multi-cultural environment, and can adapt and learn new things quickly – you might be the right candidate for us.

We are looking for a full time, ISO 9001:2015 Quality Assurance Manager working out of our beautiful offices located in Pembroke Pines, FL. This is a Full-Time position.

General Summary:

Reports directly to the COO, and works closely with all Leadership and Management levels at GMMI to enable an efficiently running Operation. Implements and monitors policies and procedures to continually improve GMMI’s service quality.

Minimum Knowledge, Skills and Abilities:

  • Education – BA in Management, Quality Control/Assurance (or equivalent work experience)
  • Minimum of three (3) years prior experience in a Customer Service environment within the industry.
  • Working knowledge of ISO 9001 (2008 and/or 2015) standard requirements
  • Experience with process creation, flow and improvement
  • Education or experience in implementing and maintaining Quality Systems, management and leadership, as well as creating positive work environment
  • Excellent coaching and training skills as well as knowledge of training program development
  • Excellent verbal and written communication skills and ability to manage and prioritize multiple tasks under pressure and tight deadlines
  • Excellent interpersonal skills necessary to interact positively with clients, providers, patients and staff.  Must be able to represent the organization in a professional and knowledgeable manner
  • Experience working and interacting with C level and top management team member
  • Computer Skills: MS Office (Word, Excel, Power Point, and Outlook, Visio), excellent typing and internet research knowledge
  • Must have strong analytical skills and have good understanding of statistical principals
  • Prior experience in a fast paced environment and stress tolerance

GMMI offers a rich variety of competitive compensation and benefits package including:

  • Company sponsored health, GAP, dental and vision insurance
  • Company sponsored short term and long term disability
  • Generous paid time off
  • 401K with company contribution
  • Tuition reimbursement
  • Multi-cultural, family oriented environment
  • Devotion to people and their development, while providing high achievers opportunities to grow professionally
  • Modern, LEED building centrally located in Broward County, 20 minutes from Dade or Palm Beach County.  Walking distance to top of the line shopping and restaurants


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