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Quality Assurance Manager

Primary Role & Responsibilities (Quality Assurance Manager):

  • Manages assigned QA staff, and assigns tasks and responsibilities as needed
  • Develops, communicates and maintains GMMI’s ISO 9001:2015 Quality management system
  • Promotes quality achievement and performance improvement throughout the company
  • Continuously ensures that all documentation and records related to ISO 9001:2015 QMS and ISO 27001:2013 ISMS are controlled, maintained and up to date
  • Effectively interacts with all GMMI internal department and senior leaders, in order to continually improve GMMI’s service quality and performance
  • Provides and maintains continuous education to promote practical approach of GMMI’s QMS in daily work and routines, as well as general training on ISO standards and policies
  • Responsible for ensuring that non-conformities are reported and addressed according to the QMS requirements as well as considered in company’s risk evaluation.
  • Responsible for collecting data on GMMI’s Departmental Quality Objectives and Key Performance Indicators and presenting the data to Senior Management
  • Responsible for preparing staff for internal and external ISO audits
  • Responsible for organizing periodic ISO management review meetings
  • Other duties as assigned by Senior Management
  • Works in close collaboration with the Director of Legal Affairs and Project Managers in order to create, implement and ensure compliance policies and regulations.

Minimum Knowledge, Skills and Abilities:

  • Education – BA in Management, Quality Control/Assurance (or equivalent work experience)
  • Minimum of three (3) years prior experience in a Customer Service environment within the industry.
  • Education or experience in implementing and maintaining Quality Systems, management and leadership, as well as creating positive work environment
  • Excellent coaching and training skills as well as knowledge of training program development
  • Computer Skills: MS Office (Word, Excel, Power Point, and Outlook, Visio), excellent typing and internet research knowledge
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