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Client Service Coordinator-Japanese Speaker

Primary Role & Responsibilities:

  • Communicates with clients, patients and providers
  • Handles incoming Assistance Coordinator Team calls / acts as Assistance Coordinator as needed
  • Ensures that active cases on the case log are worked and followed up according to Client Specific Procedures
  • Has extended knowledge of all assigned clients policies and procedures
  • Has basic knowledge of client procedures on all other GMMI clients
  • Runs client reports on a daily and monthly basis or as requested by Management
  • Ensures that inquiries are handled according to GMMI’s Quality Policy Guidelines
  • Follows up on bills on hold on a regular basis in order to ensure that claims are processed in a timely manner according to GMMI’s Quality Policy Guidelines
  • Collaboration and communication with Assistance Department to ensure that all Client cases are handled according to GMMI’s Quality Policy Guidelines and Client requirements
  • Basic knowledge of claims processing
  • Ability to handle urgent balance bills and statements received from Clients and insured
  • Handles complicated issues and matters from providers and insured and may seek assistance from Account Manager and/or direct Supervisor to resolve problems
  • Trains Assistance Coordinators and Claims staff related to Client Specific Procedures and Policies upon request

Minimum Knowledge, Skills and Abilities:

  • Knowledge and experience in the healthcare and medical insurance industry 
  • Bilingual in English and Japanese
  • Proficient in medical claims processing and reporting
  • Excellent verbal and written communication skills and ability to manage and prioritize multiple tasks. 
  • Excellent interpersonal skills necessary to interact positively with clients, providers and professional staff
  • Computer skills essential to manage correspondence, database maintenance, spreadsheet analysis and for information entry / retrieval from the company’s internal operating system.
  • Basic knowledge of medical terminology and the US healthcare system
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